FAQ
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Important - Spyware Prevention


Q: I cannot download the installation file, the installation file is corrupted, or otherwise does not work.
A: Please make sure you are using Internet Explorer 5.5 or higher, or AOL7 or higher. Also disable any download manager/accelerator applications as they are known to interfere with the script-based downloads we use.

Q: How do I receive updates?
A: By default Spyware Nuker will notify you when updates are available. If you choose these will be updated and installed. Alternatively you can modify the Options to automatically download updates or to disable the update nofication completely. You always have the option to check for updates manually via the "Check Now" button in Options.

Q: During the removal process I was asked to reboot, which I've done. However, after the reboot Spyware Nuker scans again but I cannot use my computer as there's no Start menu or task bar. Is this normal?
A: The reboot is necessary to remove some programs that are in use. During the reboot Spyware Nuker has exclusive use of your computer which is why you do not see your Start menu or task bar. Once Spyware Nuker has completed the scan you can simly close Spyware Nuker and your computer will continue it's normal start process and your Start menu and task bar will appear.

Q: How do I know what files to keep? Which to remove?
A: It is recommended that you remove all found spyware/adware. Only exclude files if you are sure they are required to run other software on your computer. Some "free" software will only function if their spyware/adware bundles are installed and running on your PC. Unfortunately we are unable to provide you with specific directions on what may or may not be needed. To protect your computer and software Spyware Nuker automatically backs up all files prior to removal so you can restore them in the future if you find that you need them.

Q: I've scanned, removed, and scanned again. Nothing is found but I am still getting popup ads.
A: If you are still experiencing excessive popups and continued infections please do the following:

  1. UPDATE TO THE CURRENT VERSION OF SPYWARE NUKER
  2. RUN A QUICK SCAN AFTER THE UPDATE
  3. IF THE PROBLEM PERSISTS, RUN A DEEP SCAN
  4. IF THE PROBLEM PERSISTS, RUN A DEEP SCAN WHILE IN SAFE MODE
  5. IF THE PROBLEM PERSISTS, CONTACT TECH SUPPORT
Here are more specific details on how to perform these steps:
  1. UPDATE TO THE CURRENT VERSION OF SPYWARE NUKER
    You can make sure you are running the most current version of Spyware Nuker by checking for an available update. You can check for an available update to Spyware Nuker by connecting to the internet, opening Spyware Nuker, clicking the Advanced Options tab, and then clicking the Check Now button in the Auto-Update Options section. This will force Spyware Nuker to check for the latest update. If this fails simply visit www.nuker.com and click the 'scan now' button and install over the top of your existing installation.
  2. RUN A QUICK SCAN AFTER THE UPDATE
    Open Spyware Nuker and click Scan Now. Let the scan complete, then remove all found infections.
  3. IF THE PROBLEM PERSISTS, RUN A DEEP SCAN
    Open Spyware Nuker, click the Advanced Options tab, click the Scan Depth tab, select Deep Scan, click Save, then click Scan Now. Let the scan complete, then remove all found infections.
  4. IF THE PROBLEM PERSISTS, RUN A DEEP SCAN WHILE IN SAFE MODE
    Reboot your computer and press F8 or CTRL just before any Windows screens appear. This will provide you with a boot menu, choose Safe Mode. Windows will start slower than normal and you will notice your startup programs do not load, which is the desired result of running in Safe Mode. This will assist Spyware Nuker in removing some persistent infections. Open Spyware Nuker, click the Advanced Options tab, click the Scan Depth tab, select Deep Scan, click Save, then click Scan Now. Let the scan complete, then remove all found infections. Then reboot your computer normally.
  5. IF THE PROBLEM PERSISTS, CONTACT TECH SUPPORT
    Please contact tech support http://aseafood.trekblue8.hop.clickbank.net/ for further directions on how to provide us with your log files. This will allow us to review your system and research what is not being fully cleaned and removed from your system.

Q: I cannot register my copy of Spyware Nuker or my registration number is not working (or any other registration related questions).
A: Please make sure you are connected to the internet and that any firewall software is configured to allow Spyware Nuker to connect to the internet. Also make sure you are entering your serial number/registration key as it appears in the email sent to you. Note that you do not enter the dashes.


Q: I've installed your product but I continue to receive popup ads from "Messenger Service"
A: Our product does not block Windows Messaging popups. This is an integral part of your operating system. However, it is easy to diable and is reversible.

If you are on a network please check with your computer support staff before disabling any service so that you do not inadvertently disable a service that your department needs.

For Windows 2000 and XP

  • Go to start and click Run
  • Type services.msc
  • Double-click on Messenger.
  • In the Messenger Properties window, select Stop, then choose Disable as the Startup Type.
  • Click OK.
For Windows 95, 98, and ME
  • Under Control Panel, select Add/Remove.
  • Select Windows Setup.
  • Select System Tools.
  • Click Details.
  • Uncheck WinPopUp.
  • Click OK.
  • Reboot
Q: How do I order Spyware Nuker?
A: Spyware Nuker will automatically prompt you to register the product when you attempt to remove detected spyware/adware components. You can also register the product by starting Spyware Nuker and clicking the About button and then clicking the Register button. If you are having difficulty using these features you can access the order form directly by visiting: http://aseafood.trekblue8.hop.clickbank.net/ Note that some anti-popup utilities will close new windows automatically. You should temporarily disable your anti-popup utilities in order to allow the registration window to open.

Q: Will Spyware Nuker work on a Mac? Linux?
A: Spyware Nuker is currently compatible with Microsoft Windows 98/Me/NT4/2000/XP. There are no plans at this time to create a version compatible with the Mac, Linux, or any other non-Microsoft Operating System.

Q: I have purchased Spyware Nuker and want to install it on my desktop *AND* laptop. How can I do this?
A: A single purchase of Spyware Nuker provides you with a single license key that can be used to register Spyware Nuker on a single computer. If you wish to install Spyware Nuker on more than one computer simultaneously you must purchase a license for each computer. This is how most software licenses are worded and it is illegal to install most retail software on more than one computer. However, not all software physically enforces it's licensing like we do.

Q: How do I uninstall Spyware Nuker?
A: To uninstall Spyware Nuker please do the following:
  • Close Spyware Nuker if it is currently running
  • Uninstall Spyware Nuker from the Control Panel's Add/Remove Programs utility.
  • Or you can manually delete the folder c:\program files\trekblue\spyware nuker\
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Blog Summary: And early in the morning, before they awoke, she went up to them, and saw how lovingly they lay sleeping, with their chubby red cheeks; and she mumbled to herself, "That will be a good bite." Then she took up Hansel with her rough hand, and shut him up in a little cage with a lattice-door; and although he screamed loudly it was of no use. Grethel came next, and shaking her till she awoke, she said, "Get up, you lazy brat, and fetch some water to cook something good for your brother, who must remain in that stall and get fat; and when he is fat enough I shall eat him." Grethel began to cry, but it was all useless, for the old witch made her do as she wanted. So a nice meal was cooked for Hansel, but Grethel got nothing else but a crab's claw. Every morning the old witch came to the cage and said, "Hansel, stretch out your finger that I may feel whether you are getting fat." But Hansel used to stretch out a bone, and the old woman, having very bad sight, thought it was his finger, and wondered very much why he did not get fat. When four weeks had passed, and Hansel still kept quite lean, she lost all her patience, and would not wait any longer. "Grethel," she cried in a passion, "get some water quickly; be Hansel fat or lean, this morning I will kill and cook him." Oh, how the poor little sister grieved, as she was forced to fetch the water, and fast the tears ran down her cheeks! "Dear good God, help us now!" she prayed. "Had we only been eaten by the wild beasts in the wood, then we should have died together." But the old witch called out, "Leave off that noise; it will not help you a bit." So early in the morning Grethel was compelled to go out and fill the kettle, and make a fire. "First, we will bake, however," said the old woman; "I have already heated the oven and kneaded the dough;" and so saying, she pushed poor Grethel up to the oven, out of which the flames were burning fiercely. "Creep in," said the witch, "and see if it is hot enough, and then we will put in the bread," but she intended when Grethel got in, to shut up the oven and let her bake, so that she might eat her as well as Hansel. Grethel perceived her wicked thoughts and said, "I do not know how to do it; how shall I get in?" "You stupid goose," said she, "the opening is big enough. See, I could even get in myself!" and she got up, and put her head into the oven. Then Grethel gave her a push, so that she fell right in, and shutting the iron door bolted it. Oh! how horribly the witch howled; but Grethel ran away, and left her to burn to ashes. Now she ran to Hansel, and, opening the door, called out, "Hansel we are saved; the old witch is dead?" So he sprang out, like a bird from his cage when the door was opened; and they were so glad that they fell upon each other's neck, and kissed each other over and over again. And now, as there was nothing to fear, they went back to the witch's house, where in every corner were caskets full of pearls and precious stones. "These are better than pebbles," said Hansel, putting as many into his pocket as it would hold; while Grethel thought, "I will take some home too," and filled her apron full. "We must be off now," said Hansel, "and get out of this enchanted forest;" but when they had walked for two hours they came to a large piece of water. "We cannot get over," said Hansel; "I can see no bridge at all." "And there is no boat either," said Grethel, "but there swims a white duck, I will ask her to help us over;" and she sang, "Little Duck, good little Duck, Grethel and Hansel, together we stand; There is neither stile nor bridge, Take us on your back to land."
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